FAQ’s

What is the return policy?

All orders are FINAL. If you receive your product and you are not satisfied Shining Grace Boutique will try it's best to fix the issue.

If you receive your item and it is damaged, you have 48 hours from date received to contact our shop and provide photos of the damage. We will make the determination on what the next course of action will be.

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How do I care for my tumbler?

Wash by hand and do not soak! Please don't leave in a hot car. Your custom tumbler is not dishwasher or microwave safe. If you drop your tumbler, it will crack and we cannot repair.

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Do you offer any discounts?

Periodically, I will offer discounts - follow me on Facebook VIP to see any type of special or discount.

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My tumbler arrived damaged, what do I do?

I package all tumblers securely and snuggly, therefore, if it arrives damaged it is at fault of USPS and you may file a claim through USPS. I will not accept any damaged tumblers nor will I remake the tumbler until the claim is settled through USPS. Once the tumbler leaves Shining Grace Boutique, there is nothing I can do. This includes broken straws and lids.

 

Do you take custom orders?

Yes! Please visit our custom order option for more information.

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Warranty notes

If there is any issue/defect with your tumbler within the first 48 hours of receiving it, I want to make it right. Contact me with any concerns!

Shining Grace Boutique is NOT responsible for wear and tear on your tumbler or your tumbler lid. If you need a replacement lid for any reason, please contact me and I will provide the website on where to buy a replacement. Shining Grace Boutique does not carry and will not provide replacement lids. 

​If you drop or do not follow the care instructions for your tumbler, I will not be able to fix it if cracked or mishandled/cared for.